Privacy Policy

1. A Note on How We Operate

We deliberately collect as little personal data as possible. Our website's order, trial, and contact forms do not store your details on this site — they open WhatsApp with your message pre‑filled, which you then choose to send. This means most of the information we hold about you is simply the messages you send us on WhatsApp or by email when you contact us or place an order.

2. Information We Collect

Depending on how you interact with us, we may process:

• Contact details you provide — such as your name, WhatsApp number, and email address when you message us, request a trial, or order a subscription.
• Order information — the plan you choose, your purchase date, and details needed to activate and support your account.
• Support information — the device, player app, and any screenshots or details you share so we can help you.
• Technical & usage data — collected automatically via cookies and analytics, such as your IP address, browser type, device type, and pages visited. See our Cookie Policy for detail.

We do not knowingly collect data from anyone under 18, and our service is intended for adults only.

3. How We Use Your Information

We use the information we hold to:

• Process your order and activate your subscription or free trial;
• Provide customer support and respond to your enquiries;
• Send you account‑related messages, such as your login details or an expiry reminder;
• Maintain, secure, and improve our website and service; and
• Meet our legal and regulatory obligations.

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases: contract (to provide the service you order), legitimate interests (to run, secure, and improve our business in a way you would reasonably expect), consent (for non‑essential cookies and any optional marketing, which you may withdraw at any time), and legal obligation (where the law requires us to process or retain data).

5. Sharing Your Information

We do not sell your personal data. We only share it where necessary with:

• Service providers that help us operate — for example, hosting, website performance/caching, analytics, and payment facilitation — who process data on our behalf under appropriate safeguards;
• Communication platforms you choose to use to reach us, such as WhatsApp and email, which handle your messages under their own privacy policies; and
• Authorities or advisers where we are legally required to disclose information or need to protect our legal rights.

6. WhatsApp & Third‑Party Platforms

When you contact us through WhatsApp, your messages are handled by WhatsApp under its own terms and privacy policy, which we do not control. Similarly, email you send us is handled by the relevant email provider. We recommend reviewing those providers' policies to understand how they process your data.

7. Data Retention

We keep personal data only for as long as necessary to provide the service, support your account, and meet our legal obligations. Order and support records may be retained for a reasonable period after your subscription ends for accounting, dispute‑resolution, and legal purposes, after which they are deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You also play a part — please keep your account credentials private and do not share them.

9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data ("right to be forgotten"), where applicable;
• Object to or restrict certain processing;
• Request portability of your data; and
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

Our website uses cookies and similar technologies as described in our Cookie Policy. You can manage or disable cookies through your browser settings at any time.

11. International Transfers

Some of the service providers we use may process data outside the UK. Where that happens, we take steps to ensure your data is protected by appropriate safeguards consistent with UK data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows the current version. Significant changes will be reflected on this page, so please review it periodically.

13. Contact Us

For any privacy question or to exercise your rights, reach us via the contact page, on WhatsApp at +44 7848 154235, or by email at [email protected].