IPTV UK — Frequently Asked Questions

It's live TV and on‑demand streaming delivered over your internet connection instead of a dish or aerial. After ordering, you receive login details, enter them into a free player app on your device, and start watching 19,000+ live channels and 99,000+ movies and series. No engineer visit, no hardware installation.

Choose a plan on our subscription page and tap the order button — WhatsApp opens with your plan pre‑filled. Send the message, we reply with payment options, and your login arrives minutes after payment. The whole thing takes about two minutes.

Instant. Accounts are provisioned automatically the moment payment is confirmed — most customers are streaming within 10 minutes of first messaging us.

You receive your Xtream Codes API details (server URL, username, password) and an M3U playlist link, plus a pointer to the right setup guide for your device. Either login method opens the full service.

No — the service works on any normal UK broadband or mobile connection without a VPN. Some customers choose to use one for general privacy, but it isn't required and doesn't affect activation.

Plans start at £14.99 for 1 month, £25 for 3 months, £34.99 for 6 months, and £49.99 for 12 months — the annual plan works out at just £4.17 per month and includes two device connections. Compare everything on the subscription page.

New to us? Start with a free trial or the 1‑month plan. Already convinced? The 12‑month plan is by far the best value and adds a second simultaneous connection for another room or family member.

No. There are no auto‑renewals and no hidden recurring charges. We'll remind you on WhatsApp when your plan is close to expiring, and you simply order again if you want to continue.

The 1, 3, and 6‑month plans include one simultaneous connection; the 12‑month plan includes two. You can install your login on several devices — the limit only applies to how many stream at the same time.

Yes — we build custom multi‑device packages for families and shared households. Message us on WhatsApp with how many screens you need and we'll quote you.

Yes. Message us any time to extend your duration or add connections — we credit the time remaining on your current plan so you never lose what you've paid for.

Fill in the short form on our free trial page or message us directly on WhatsApp. Tell us your device and we'll send trial credentials plus the right setup guide — usually within minutes.

No. The trial is completely free with no payment information required. There's nothing to cancel — it simply expires on its own.

Yes — the same 19,000+ live channels, full VOD library, 4K quality, and sports access as a paid plan. What you see in the trial is exactly what you get when you subscribe.

Access stops automatically — no charges, no obligations. If you enjoyed it, pick a plan and we'll activate your full account on the same login within minutes.

Amazon Firestick and Fire TV, Android TV boxes, Samsung and LG Smart TVs, Chromecast with Google TV, NVIDIA Shield, Apple TV, iPhone and iPad, plus Windows and macOS. Step‑by‑step instructions for each are in our setup guides.

TiviMate and IPTV Smarters Pro are the most popular on Firestick and Android; IPTV Smarters, Smart IPTV, or SS IPTV on Samsung and LG TVs; IPTV Smarters on Apple devices; and the Smarters desktop app or VLC on PC and Mac. All are free third‑party apps you install yourself.

They're two ways into the same service. Xtream Codes is a three‑field login (server, username, password) — best for apps like Smarters and TiviMate, with faster loading and automatic EPG. M3U is a single playlist URL — best for VLC, Smart IPTV, and SS IPTV. You receive both with every order.

Absolutely. Message us on WhatsApp and our team will walk you through your exact device step by step, 24/7, at no charge. Most guided setups take under ten minutes.

At least 15 Mbps for Full HD and 25 Mbps for 4K streaming. Most UK broadband comfortably exceeds this. For the smoothest experience use a wired connection or 5GHz Wi‑Fi.

Buffering is almost always local: slow Wi‑Fi, a congested router, or an overloaded device. Test your speed, switch to 5GHz or wired, restart the router and app. If it only happens at certain times, message support — we'll move you to a different server line. More fixes are in our troubleshooting section.

EPG data downloads separately and can take a few minutes on first launch. Trigger a manual refresh in your app's EPG settings, and make sure "update on launch" is enabled. If it's still empty after that, send us a screenshot on WhatsApp.

Yes — that's exactly what our anti‑freeze servers are built for. Peak‑time weekends are our busiest and most tested hours, and our 99.9% uptime covers them. If you ever hit an issue mid‑event, support is live 24/7 on WhatsApp.

Order via WhatsApp and our team replies with the current secure payment options. Your account activates the moment payment is confirmed — no accounts to create, no checkout forms.

Every plan is covered by a 7‑day refund policy. If the service doesn't work as promised and our support team can't resolve the issue, you get your money back. Full terms are on the refund policy page.

Refunds cover problems on our side. Issues caused by your own device, a third‑party player app, or your internet connection aren't grounds for a refund — but our support team will still work with you to fix them. The refund policy explains the details.

WhatsApp is fastest — real people reply 24/7 on +44 7848 154235. You can also email [email protected] or use the contact page.